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Job Title: ServiceNow Development Lead
Location: St. Louis, MO (On-site)
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)

About the Opportunity:

ZipStaff is seeking a ServiceNow Development Lead to lead and contribute to a strategic greenfield reset of the ServiceNow platform at a major utility organization.

You will rebuild and enable core modules following ServiceNow best practices and the Common Service Data Model, prioritizing out-of-the-box configuration to reduce technical debt. This is a hands-on leadership seat.

What You’ll Do:

Lead and contribute to a greenfield ServiceNow instance built to best practices and CSDM standards.
Rebuild and enable ITSM, On-call, Platform Analytics, Employee Center, Collaborative Work Management, Integrations, SAM, HAM, Strategic Portfolio Management, Business Continuity, GRC/IRM (Vendor Risk Management), NowAssist for ITSM, and Virtual Agent.
Drive out-of-the-box configuration where possible and minimize custom technical debt.
Design and implement integrations and platform standards.
Guide development decisions and ensure solutions are scalable and supportable.

Required Qualifications:

8+ years of ServiceNow platform experience, with recent hands-on development and configuration.
Proven experience leading or significantly contributing to a greenfield or major platform reset.
Strong knowledge of ServiceNow best practices and the Common Service Data Model (CSDM).
Hands-on experience with multiple of the following: ITSM, On-call, Platform Analytics, Employee Center, SAM, HAM, SPM, Business Continuity, GRC/IRM, NowAssist, Virtual Agent.
Experience designing and implementing ServiceNow integrations.
Ability to balance out-of-the-box configuration with necessary customization.
Able to work on-site in St. Louis, MO.
Must be legally authorized to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

ServiceNow certifications (CSA, CAD, or module-specific).
Utility or regulated industry experience.
Prior experience reducing technical debt on a ServiceNow platform.

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
401(k) + 401(k) matching
Paid time off
Referral Program

About ZipStaff:

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.

To apply, submit your resume highlighting ServiceNow platforms you led or rebuilt, modules you configured (ITSM, SAM, SPM, GRC, etc.), and any greenfield or CSDM work you performed. Pure administration without development leadership will not be considered.

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Apply for ServiceNow Development Lead at ZipStaff Inc.