ZipStaff Inc.
Senior Product Owner - Contact Center/IVR
Indianapolis, Indiana•Contract
$75 - $77 hourly
$75 - $77 hourly
About the Job
Senior Product Owner - Contact Center / IVR
Location: Indianapolis, IN
Employment Type: W2 Contract
Duration: 5 months
About the Opportunity
ZipStaff is hiring a Senior Product Owner - Contact Center / IVR to support the development and execution of product vision, strategy, and roadmap for assigned product or solution areas, working closely with business and technology teams to deliver solutions that meet user and business needs.
What You'll Do:
- Assist in managing the lifecycle of assigned products/solutions, including planning, implementation, and ongoing monitoring; act as product owner for specific features or components, representing user and business needs to technology teams.
- Support cross-functional product teams to deliver product initiatives on time and within scope; assist in creating product roadmaps with applicable release cycles and stakeholder deliverable timeframes.
- Track product progress, manage risk, and ensure timely resolution of issues.
- Collaborate with technology teams to define requirements, prioritize work, and deliver product enhancements, including running daily standups, sprint and PI planning, and backlog grooming.
- Engage with stakeholders to gather feedback, communicate updates, and capture product functional requirements, user experience requirements, and business rules and permissions.
- Support product documentation, release plans, and training materials; monitor product performance and user engagement using analytics and feedback to recommend improvements.
- Participate in testing strategies to optimize product features and user experience; conduct research on industry trends and emerging technologies to inform product decisions.
- Assist in prioritizing product enhancements and feature developments, balancing user VOC, business operational needs, and empirical data (e.g., volumes) across release cycles.
- May develop and assist in implementing change management strategies to support adoption of new products or processes; help facilitate communication, training, and readiness activities for impacted teams.
Required Qualifications:
- Experience in AI SDLC ownership and execution.
- Demonstrated support of development and launch of product/solution strategy, roadmap, and execution.
- Experience supporting development of business cases.
- Experience collaborating with a team to effectively plan and manage the work of diverse, multiple teams.
- Demonstrated intellectual curiosity and analytical skills in areas of moderate complexity.
- Knowledge of current and possible future policies, practices, trends, technology, and information affecting the department/business area.
- Ability to solve moderately complex problems creatively and analytically.
Nice to Have:
- Experience in financial services with mutual funds, investment research, and investment tools & solutions.
- Experience or coursework in product management, business analysis, or technology projects.
- Product Manager or Product Owner certification.
Benefits:
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401(k).
- 401(k) matching.
- Paid time off.
- Referral Program.
About ZipStaff
ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.
To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.