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ZipStaff Inc.

Senior Conversational AI Designer

Eden Prairie, Minnesota•Contract
$20 - $22 hourly
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About the Job
Job Title: Senior Conversational AI Designer.
Location: Eden Prairie, MN.
Employment Type: W2 Contract.
Duration: 4 months.

About the Opportunity:
ZipStaff is hiring a Senior Conversational AI Designer for our client, a leading U.S. healthcare technology organization. As the primary design expert, you will partner with product and engineering teams to craft exceptional chat and voice experiences, anticipating customer needs and intents and building intuitive dialogue strategies that feel natural and seamless. Candidates selected for an interview will complete a mandatory identity verification process.

What You'll Do:
  • Serve as the primary conversational design expert for product and engineering teams.
  • Design complex chat and voice conversational experiences, including AI- and LLM-powered solutions.
  • Anticipate customer needs and intents and develop intuitive, natural dialogue strategies.
  • Craft conversations and logic that align with strategy while following voice, tone and brand standards.
  • Translate insights from engineering, product and business stakeholders into conversational solutions.

Required Qualifications:
  • 4+ years of hands-on experience designing highly complex chat and voice conversational experiences.
  • 1+ year of hands-on experience designing innovative conversational AI solutions.
  • Proven knowledge of LLMs, bot platforms and prompt engineering best practices.
  • Demonstrated ability to partner with engineering, product and business stakeholders.
  • Strong ownership, problem-solving and decision-making skills.
  • A digital portfolio or work samples of relevant AI/conversational projects.

Benefits:
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • 401(k) + 401(k) matching.
  • Paid time off.
  • Referral Program.

About ZipStaff:
ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.

To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.
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