ZipStaff Inc.
Data Sustain Lead – Customer Marketing Platform
Charlotte, North Carolina•Contract
$40 - $41 hourly
$40 - $41 hourly
About the Job
Job Title: Data Sustain Lead – Customer Marketing Data Platform
Location: Charlotte, NC (On-site)
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)
Location: Charlotte, NC (On-site)
Employment Type: Contract (W2 through ZipStaff — No C2C or 1099)
About the Opportunity
ZipStaff is seeking a Data Sustain Lead for BAU and L2/L3 support of a Customer Marketing data platform at a global technology services firm.
You will own pipeline health, incident triage, ETL troubleshooting, and knowledge management against an automated sustain model. This is a production data-sustain seat with a rotational 24x7 shift — not a greenfield data-engineering build role.
What You’ll Do
- Monitor data pipelines and marts: health checks, batch jobs, and SLA tracking
- Triage and resolve incidents in ServiceNow (P1–P4) to response and resolution SLAs
- Troubleshoot ETL and data pipelines (SAP BODS, Informatica IICS, Airflow, Snowflake tasks and streams)
- Run SQL root-cause analysis and reconcile source to target
- Execute and improve runbooks, SOPs, and KEDB articles
- Support automated monitoring (AWS Lambda, SP mailer, CloudWatch, custom data-quality checks) and Grafana dashboards
- Manage changes in ServiceNow: implementation verification and rollback
- Author problem-management RCAs and track permanent fixes
- Maintain Confluence pages, KEDB entries, and runbooks
- Script automation and self-healing in Python, Shell, or PowerShell
- Use GitHub Copilot and prompt engineering where they speed sustain work, without replacing tested runbooks
- Work a rotational 24x7 shift with US EST overlap and on-call, and communicate clearly with onshore stakeholders during incidents
Required Qualifications
- 5+ years in data platform, application, or ETL sustain / production support
- BAU monitoring of pipelines, batch jobs, and SLAs
- ServiceNow incident and change management (P1–P4)
- Hands-on ETL troubleshooting: SAP BODS, Informatica IICS, Airflow, or Snowflake tasks and streams
- SQL root-cause analysis and source-to-target reconciliation, including MS SQL Server
- Runbooks, SOPs, and knowledge management (Confluence / KEDB)
- Scripting for automation (Python, Shell, or PowerShell)
- Grafana, GitHub Copilot, and practical prompt engineering on support work
- Willingness to work rotational 24x7 shifts with US EST overlap and on-call
- Ability to work on-site in Charlotte, NC
- Must be legally authorized to work in the United States without sponsorship now or in the future
Preferred Qualifications
- Prior application, data, or platform sustain program
- Snowflake administration, Airflow DAG debugging, dbt tests
- AWS fundamentals (Lambda, S3, CloudWatch, IAM)
- Data-quality frameworks (Great Expectations, Soda, or custom SQL DQ)
- Chaos or resilience testing
- Banking or customer-marketing data
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- 401(k) matching
- Paid time off
- Referral Program
About ZipStaff
ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.
To apply, submit your resume highlighting production data-pipeline support, ServiceNow incidents you owned, and ETL tools you troubleshot. Build-only data engineers who will not take 24x7 will not be considered.