ZipStaff Inc.

About the Opportunity

• Independently identify, build, and continuously prioritize a backlog of documentation and text improvements across API portfolios.
• Proactively address gaps, inconsistencies, outdated content, and opportunities to improve clarity, accuracy, structure, and usability.
• Drive documentation updates through to publication.
• Work closely with internal product experts (service owners, developers, and solution experts) to learn and validate technical details, workflows, and documentation requirements.
• Partner with marketing copywriters to develop technically focused sales collateral (e.g., solution briefs and web-ready copy)
• Ensure messaging is accurate, technically credible, aligned with go-to-market positioning, and clear for the intended audience.
• Maintain high standards of technical accuracy and usability across all published content.

• 5+ years of professional technical writing experience, with significant focus on API documentation.
• Proven ability to independently manage a documentation backlog and drive content from identification through publication.
• Strong experience working directly with developers, service owners, and technical subject matter experts to validate accuracy.
• Excellent ability to improve clarity, structure, and usability of complex technical content.
• Experience producing or contributing to technical sales collateral (solution briefs, web copy, or similar).
• Strong written communication skills with attention to accuracy, consistency, and audience appropriateness.
• Ability to work on-site in Greensboro, NC.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

• Experience documenting APIs in enterprise or industrial/technology environments.
• Familiarity with API documentation standards, developer portals, or related tooling.
• Prior collaboration with marketing or product marketing teams on technical go-to-market content.